Refund policy

We have different return periods depending on the product category.

For most products, we have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

For our soap products, we have a 365-day return policy, which means you have 365 days after receiving your item to request a refund.

To be eligible for a refund on soap products, your most recent order must be within 365 days from the purchase date, and the product must be shipped back.
Only your most recent order qualifies for a refund (not all orders over time).

To be eligible for a return for most of other products, your item must be in the same condition you received, with tags, and in its original packaging. You can only be refunded is the product you purchased doesn't work or fail to fulfill its function. You will also need the receipt or proof of purchase.

To begin a return, you can contact us at support@trytubo.com

If your return is accepted, we will tell you where to send your package. We do not provide shipping label and all return cost must be covered by the customer. Items that we have returned without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at support@trytubo.com

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and correct it.

Exceptions/non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), personalized products (such as special orders or personalized items), and personal care products (such as than beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day reflection period in the European Union

Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refund

We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since your return was approved, please contact us at support@trytubo.com